This page explains in detail how the ku9 platform collects, uses, and protects your personal information. Please read it in full before using our services.
When you register on the ku9 platform, we collect certain required information from you — including your name, mobile number, email address, and identity verification documents. This information is used solely to manage your account and keep it secure.
For financial transactions, your mobile banking number and records of BDT deposits or withdrawals are stored and processed to the highest security standards. Additionally, your device type, browser version, IP address, and usage patterns on the platform (such as which pages you visited and for how long) are recorded automatically.
| Data type | Example | Reason for collection |
|---|---|---|
| Account information | Name, mobile, email | Registration & identity verification |
| Payment information | Mobile banking number, BDT transactions | Deposit and withdrawal processing |
| Device information | Browser, Operating System, IP | Security & Experience Improvement |
| Usage data | Page views, session duration | Platform improvement & analytics |
Ku9 uses your data only for specific, legitimate purposes. Keeping your account active, verifying logins, processing payments, and providing customer support are our primary functions — and none of these services can operate properly without your information.
Your usage patterns are analysed to help us improve the platform and create a smoother, more enjoyable experience. Your contact details may be used to keep you informed about promotions and offers, though you can opt out of these messages at any time. Data is also used for fraud prevention and to meet legal obligations.
Ku9 uses cookies on its website. Cookies are small text files stored in your browser that help remember your login status on return visits, save your preferences, and assist with security verification. Without these cookies, many core features of the platform will not function properly.
We use two types of cookies — essential cookies (required to keep the platform running) and analytics cookies (which help us understand how users interact with the site). You can disable non-essential cookies through your browser settings, though some features may become limited as a result. ku9 never uses third-party advertising tracking cookies.
Ku9 never sells your personal data or shares it with third parties for advertising purposes. In limited circumstances, data may be shared — for example, with payment processors who facilitate your BDT transactions, or with government authorities when required by law.
Before sharing any data with third parties, we verify that they comply with appropriate data protection standards. Only the minimum information necessary to deliver the service is shared with these partners. ku9 never shares your full profile or financial details for unnecessary purposes.
Every ku9 user holds important rights over their own data. You may request to view the information stored in your account at any time, and if anything is incorrect, you can submit a correction request. Our customer support team will process these requests as promptly as possible.
You may request the deletion of your account and associated data at any time. However, certain information may need to be retained for a defined period to meet legal obligations, after which it will be securely deleted. If you wish to stop receiving marketing communications, you can easily update that preference. For any data-related requests or concerns, please contact our support team.
Ku9 uses industry-standard SSL encryption to protect your data. All information stored on our servers is encrypted and secured against unauthorised access. Only authorised personnel may access data, and only when required for specific operational purposes.
Your data is retained for as long as your account remains active. After account closure, certain information may be kept for a period to meet legal obligations, then securely deleted. ku9 may update this Privacy Policy when necessary; any changes will be published on this page, and we will endeavour to notify you of significant updates. For any data protection queries, contact us at: support@ku9-jit.com